Parcel Promise – Terms & Conditions

TERMS & CONDITIONS

OBLIGATION TO THE CUSTOMER:

Parcel Promise will arrange delivery of the consignment/s through a third party service with a reputable carrier.

Both the carrier and Parcel Promise have the right to refuse a consignment for a given reason such as insufficient packaging or the consignment being too large. In addition Parcel promise has the right to refuse any package.

All queries/claims must be directed through Parcel promise who will then contact the relevant carrier on the sender’s behalf. If the carrier is contacted directly, Parcel Promise may not be able to assist you with your query at a later date.

Parcel Promise can only deliver to a full street address with a full postcode. We cannot deliver to a PO Box or BFPO address. If a consignment is returned for this reason then no refund will be given.

PROHIBITED & RESTRICTED ITEMS:

Please check that we are able to carry your contents before placing your order. Items that are strictly Prohibited are listed as such and CANNOT be sent through our services.

Restricted items can be sent but will travel without any loss cover and are therefore sent at the owners risk, no claim can be made under any circumstances.

Please see the Prohibited/Restricted items page at the end of this document. Prohibited / Restricted items could be subject to non-collection, delay or return. If Prohibited / Restricted item is collected and then later returned, no refund of carriage will be given and return charges may be applicable.

In the event of damage a Prohibited/Restricted item may be discarded depending on the condition of the parcel. No claim for loss or damage can be made on a Prohibited / Restricted item.

In addition the sender will be liable for any damages caused in transit to other shipments or property resulting from sending a Prohibited/Restricted item.

Please note – Hazardous/Dangerous goods are strictly prohibited from our services. Failure to declare Dangerous goods can lead to prosecution where unlimited fines and imprisonment is possible.

Item/s sent within a Hazardous box will be classed as such. DO NOT RE USE OLD HAZARDOUS BOXES.

The Prohibited Items/Restricted items page must be read and understood as part of these Terms and Conditions.

COLLECTION & DELIVERY

Deliveries are made on Working days only. Saturday collections / Deliveries are available on request but are not guaranteed.

The price of any timed deliveries that are not delivered by the guaranteed time such as pre 10am and pre 10.30am service will be reduced to standard admin rate of £5.00 + VAT administration charge, so long as the reason for delay has not been a customs query, incorrect information having been supplied or attempted delivery.

Consignments collected and or delivered in certain areas in Scotland, Wales, Cornwall, Northern Ireland and Offshore Islands may be subject to a 24-48 hour delay with all carriers.

Shipments to remote areas nationally and internationally on all services may be subject to delay. Please check the address with us prior to delivery for advised transit times.

Transit times must be checked for the service ordered. Guaranteed services are not guaranteed to remote areas. Please check the delivery address before sending to see if the guarantee can be offered for your consignment.

Non-guaranteed shipments list the specified transit time and as stated, are not guaranteed.

On some services there will be a surcharge if a re delivery is necessary. Please check the service description prior to sending.

Parcels should not be strapped or attached together. This is not a secure way for parcels to travel in the courier network. No claim can be made for any additional item that was strapped to the original in the event that they become separated in transit.

LOST CLAIMS:

Each service comes with a limited amount of transit cover only for loss only up to the value of £50. Items damaged in transit are not covered.

A lost claim can only be processed once the carrier has made extensive searches and deems the goods as lost.

Any claim must be brought to us within 10 days of receipt in the case of delay, and 28 days in the case of loss.

Claims can only be re considered up to a period of 12 weeks after despatch as the carrier only holds records for up to this period. If you wish to contest any claim decision, please write in to the Customer Service Manager within this period.

Parcel Promise aim to resolve any claim within 28 working days.

EXCLUSIONS:

A receipt must always be obtained for your consignment.

Your consignment/s must be packed to a professional standard, packed within a double walled box with the contents cushioned and protected inside.

The packaging must also be sufficient to protect the products weight. Any claim resulting from a parcel that is not packaged to a professional standard and in line with the above will be declined.

In addition the sender will be liable for any damages caused in transit to other shipments or property resulting from sending a consignment that is insufficiently packaged.

Prohibited/Restricted items not boxed or sufficiently packed are excluded from our services and could be subject to delay / return or could be discarded if they are damaged to such an extent. No claim for loss or damage can be made on a Prohibited / Restricted items not boxed or sufficiently packed.

Prohibited / Restricted items are excluded from our services and if sent are sent at the owners risk.

Hazardous / Dangerous goods are strictly prohibited from our services. Failure to declare Dangerous goods can lead to prosecution where unlimited fines and imprisonment is possible.

COMPLAINTS:

We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact us on (01656) 671828.



	TERMS & CONDITIONS OBLIGATION TO THE CUSTOMER: Parcel Promise will arrange delivery of the consignment/s through a third party service with a reputable carrier. Both the carrier and Parcel Promise have the right to refuse a consignment for a given reason such as insufficient packaging or the consignment being too large. In addition Parcel promise has the right to refuse any package. All queries/claims must be directed through Parcel promise who will then contact the relevant carrier on the sender’s behalf. If the carrier is contacted directly, Parcel Promise may not be able to assist you with your query at a later date. Parcel Promise can only deliver to a full street address with a full postcode. We cannot deliver to a PO Box or BFPO address. If a consignment is returned for this reason then no refund will be given. PROHIBITED & RESTRICTED ITEMS: Please check that we are able to carry your contents before placing your order. Items that are strictly Prohibited are listed as such and CANNOT be sent through our services. Restricted items can be sent but will travel without any loss cover and are therefore sent at the owners risk, no claim can be made under any circumstances. Please see the Prohibited/Restricted items page at the end of this document. Prohibited / Restricted items could be subject to non-collection, delay or return. If Prohibited / Restricted item is collected and then later returned, no refund of carriage will be given and return charges may be applicable. In the event of damage a Prohibited/Restricted item may be discarded depending on the condition of the parcel. No claim for loss or damage can be made on a Prohibited / Restricted item. In addition the sender will be liable for any damages caused in transit to other shipments or property resulting from sending a Prohibited/Restricted item. Please note – Hazardous/Dangerous goods are strictly prohibited from our services. Failure to declare Dangerous goods can lead to prosecution where unlimited fines and imprisonment is possible. Item/s sent within a Hazardous box will be classed as such. DO NOT RE USE OLD HAZARDOUS BOXES. The Prohibited Items/Restricted items page must be read and understood as part of these Terms and Conditions. COLLECTION & DELIVERY Deliveries are made on Working days only. Saturday collections / Deliveries are available on request but are not guaranteed. The price of any timed deliveries that are not delivered by the guaranteed time such as pre 10am and pre 10.30am service will be reduced to standard admin rate of £5.00 + VAT administration charge, so long as the reason for delay has not been a customs query, incorrect information having been supplied or attempted delivery. Consignments collected and or delivered in certain areas in Scotland, Wales, Cornwall, Northern Ireland and Offshore Islands may be subject to a 24-48 hour delay with all carriers. Shipments to remote areas nationally and internationally on all services may be subject to delay. Please check the address with us prior to delivery for advised transit times. Transit times must be checked for the service ordered. Guaranteed services are not guaranteed to remote areas. Please check the delivery address before sending to see if the guarantee can be offered for your consignment. Non-guaranteed shipments list the specified transit time and as stated, are not guaranteed. On some services there will be a surcharge if a re delivery is necessary. Please check the service description prior to sending. Parcels should not be strapped or attached together. This is not a secure way for parcels to travel in the courier network. No claim can be made for any additional item that was strapped to the original in the event that they become separated in transit. LOST CLAIMS: Each service comes with a limited amount of transit cover only for loss only up to the value of £50. Items damaged in transit are not covered. A lost claim can only be processed once the carrier has made extensive searches and deems the goods as lost. Any claim must be brought to us within 10 days of receipt in the case of delay, and 28 days in the case of loss. Claims can only be re considered up to a period of 12 weeks after despatch as the carrier only holds records for up to this period. If you wish to contest any claim decision, please write in to the Customer Service Manager within this period. Parcel Promise aim to resolve any claim within 28 working days. EXCLUSIONS: A receipt must always be obtained for your consignment. Your consignment/s must be packed to a professional standard, packed within a double walled box with the contents cushioned and protected inside. The packaging must also be sufficient to protect the products weight. Any claim resulting from a parcel that is not packaged to a professional standard and in line with the above will be declined. In addition the sender will be liable for any damages caused in transit to other shipments or property resulting from sending a consignment that is insufficiently packaged. Prohibited/Restricted items not boxed or sufficiently packed are excluded from our services and could be subject to delay / return or could be discarded if they are damaged to such an extent. No claim for loss or damage can be made on a Prohibited / Restricted items not boxed or sufficiently packed. Prohibited / Restricted items are excluded from our services and if sent are sent at the owners risk. Hazardous / Dangerous goods are strictly prohibited from our services. Failure to declare Dangerous goods can lead to prosecution where unlimited fines and imprisonment is possible. COMPLAINTS: We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact us on (01656) 671828.